Free shipping over € 49.90

Terms and conditions

General Terms and Conditions of Sale

This document contains the general terms and conditions of sale governing online purchases made through the website eoliasublime.com
The products and/or services purchased on the Website are sold by Alessio Leonardi, with registered office at Via Faleria, VAT No. 14694541005
For any information or request for assistance, Customer Service may be contacted at info@eoliasublime.com or through the contact form available on the Website.

The Seller reserves the right to amend these General Terms and Conditions of Sale at any time; the new terms shall become effective upon their publication on the Website and shall apply to orders submitted after such publication.

2. Definitions

2.1 Customer: the consumer who places an order through the Website for purposes unrelated to any business, commercial, craft or professional activity they may carry out.
2.2 Consumer: a natural person of legal age or otherwise legally capable of acting, pursuant to Legislative Decree No. 206/2005 and subsequent amendments.
2.3 Product(s): the goods or services included in the Website’s electronic catalogue and described in the relevant product pages.
2.4 Price: the consideration stated on the Website and confirmed in the Order Confirmation, including VAT and any other applicable taxes.
2.5 Order: the purchase proposal submitted by the Customer to the Seller through the Website.
2.6 Order Confirmation: a communication sent by email from the Seller to the Customer containing the order summary and confirmation that the contract has been concluded.

3. Scope and commercial policy

These Terms and Conditions of Sale exclusively govern the offer, submission and acceptance of purchase orders for Products between the Customer and the Seller through the Website.
The Seller reserves the right to refuse orders placed by persons other than Customers or otherwise not compliant with its commercial policy.

These Terms and Conditions do not govern the sale of products and/or the provision of services by third parties that may be referred to on the Website through links, banners or other hyperlinks.

4. Conclusion of the contract

To conclude the purchase contract for one or more Products, the Customer must complete the electronic order form and submit it to the Seller through the Website, following the instructions provided therein.
The Customer is responsible for the accuracy and truthfulness of the information entered, and the Seller shall not be held liable for errors or delays resulting from inaccurate or incomplete information.

The order form indicates: the main characteristics of the Products, price, applicable taxes and duties, shipping costs, and payment and delivery methods.
Before submitting the order, the Customer is required to carefully read these General Terms and Conditions of Sale and retain a copy thereof.

The contract shall be deemed concluded when the Seller receives the duly completed order form electronically.
Upon receipt of the order, the Seller shall send the Customer an email acknowledging receipt of the request, followed by an Order Confirmation email at the time of shipment, containing a summary of the Products purchased, prices, shipping costs and estimated delivery times.

The order form shall be stored in the Seller’s database for the time necessary to process orders and, in any event, for the period required by law.

5. Product availability

The Products available on the Website are normally in stock.
If one or more Products become wholly or partially unavailable after the order has been submitted, the Customer shall be informed before the Order Confirmation; if payment has already been made, the Seller shall refund the amount relating to the unavailable Products.

6. Product quality and liability

The Products offered on the Website are of first quality and comply with applicable regulations.
The essential characteristics of the Products are described in the relevant product pages; however, images and colours may differ from the actual Products due to the settings of the device used.

Upon delivery, the Customer is required to check the integrity of the packaging and the correspondence of the number of parcels; any irregularities must be reported to the carrier and notified to Customer Service.

The Seller shall be liable to the Consumer for any lack of conformity of the Products arising within the statutory period from delivery.

7. Prices, payments and invoicing

Product prices are stated in Euro and include VAT, unless otherwise indicated on the Website.
The Customer must verify the final price before submitting the order; any obvious pricing errors may result in cancellation of the order and a refund of the amounts paid.

The payment methods indicated from time to time on the Website are accepted, for example: credit/debit card, bank transfer and electronic payment systems.
For payments made through payment intermediaries, the Seller never becomes aware of the Customer’s complete financial data, including card numbers or security codes.

At the Customer’s request, where applicable, the Seller shall issue an invoice using the information provided during the ordering process.

8. Shipping and delivery

The Seller delivers Products to the countries indicated in the “Shipping” section of the Website.
The stated delivery times are indicative and non-essential; in any case, the Seller undertakes to deliver within the maximum period provided for by applicable law.

Shipping costs vary according to the destination, weight/volume of the Products and any ongoing promotions; such costs are indicated before order confirmation.
Delivery is made at street level, on business days and within the time slot indicated by the carrier.

9. Right of withdrawal

The Consumer Customer has the right to withdraw from the contract, without giving any reason and without penalty, within 14 days of receiving the Products, subject to the exceptions provided for by the Consumer Code.
To exercise the right of withdrawal, the Customer must send the Seller an explicit communication, for example by email or through the contact form, indicating the order number and the Products for which they intend to exercise this right.

Products must be returned within 14 days of the opening of the return procedure, intact, unused and in their original packaging, complete with all components.
Return shipping costs shall be borne by the Customer, unless otherwise indicated; the risk of damage or loss during transport remains with the Customer.

The Seller shall reimburse the Customer for all payments received, including any standard delivery costs, within 14 days of receiving the withdrawal notice, and may withhold the refund until the Products have been received or until proof of shipment has been provided.

The right of withdrawal may be exercised in relation to one or more Products in the same order, provided that the refund shall be proportional to the Products returned.

10. Returns, refunds and non-conformity

The return procedure is opened following a Customer request for withdrawal or for a lack of conformity.
In the event of a non-conforming Product, the Customer must contact Customer Service within the statutory period from discovery of the defect, indicating the order number and describing the issue.

Once the lack of conformity has been verified, the Seller may, at its discretion, repair or replace the Product, or refund the relevant price.

Refunds shall be made, where possible, using the same payment method used for the purchase; if technically impossible, the refund shall be made using alternative methods communicated to the Customer.

11. Gift cards and promotional codes (if applicable)

If the Website provides Gift Cards or digital vouchers, they may be used to purchase Products available in the online store within the specified validity period.
Gift Cards cannot be converted into cash, do not accrue interest, cannot be used to purchase other Gift Cards and are non-refundable if unused.

Any promotional codes are subject to specific terms of use, such as validity period, minimum order value, excluded categories, etc., communicated from time to time on the Website.

12. Privacy

The processing of the Customer’s personal data is carried out in compliance with the applicable personal data protection legislation and as described in the Privacy Policy available on the Website.
The Customer is invited to carefully read the Privacy Policy before completing registration or submitting an order.

13. Intellectual property rights

All content on the Website, including but not limited to texts, images, graphics, trademarks, logos, layouts and source code, is the property of the Website owner or the respective rights holders and is protected by copyright and intellectual property laws.
Any reproduction, even partial, of the Website’s content without the prior written authorisation of the owner is prohibited.

14. Limitation of liability

The Customer uses the Website and its services under their sole responsibility.
The Seller shall not be held liable for indirect, non-material or consequential damages, such as loss of profit or loss of earnings, except in cases of wilful misconduct or gross negligence and without prejudice to the Consumer’s mandatory rights.

The Seller does not guarantee that the Website will be free from interruptions or errors, but undertakes to restore its functionality as soon as possible in the event of malfunctions.

15. Applicable law and jurisdiction

These General Terms and Conditions of Sale are governed by Italian law, with specific reference to Legislative Decree No. 70/2003 on electronic commerce and Legislative Decree No. 206/2005 (Consumer Code).
For any dispute relating to the interpretation, performance or termination of the contract, the courts of Rome shall have jurisdiction.

16. Amendments and updates

The Seller reserves the right to amend these General Terms and Conditions of Sale at any time in order to adapt them to any regulatory or organisational changes.
The new Terms and Conditions shall become effective from the date of publication on the Website and shall apply to orders submitted after such publication.